Shipping & Return Policy
This shipping and returns policy applies to all products purchased on www.lootbasel.com and must be read in accordance with our returns policy and our general terms and conditions.
Exclusiv Loot GmbH itself does not become a contracting party to the contracts concluded exclusively between the users of this marketplace. The execution of the contracts concluded with Exclusiv Loot GmbH also takes place exclusively between the users.
Users are responsible for complying with legal regulations and asserting claims arising from the contracts they have concluded.
Exclusiv Loot GmbH assumes no responsibility for postage costs and fees associated with the posting or listing of items by the user and the seller is responsible for calculating these fees.
Furthermore, we assume no liability for goods not dispatched or goods in transit. The buyer is responsible for the cost of returning the goods to the seller in order to receive a refund. This does not affect the buyer's right to request a refund if the goods do not correspond to the description.
Return Policy
We currently do not offer a return policy or exchange for purchased items. To initiate a return for Incorrect, Missing or Damaged Items, please follow our process outlined below.
Damaged Item Policy
If there is something wrong with an item you purchased from a retailer, you are entitled to a refund, repair or replacement. Please note that for an item to be considered "damaged on arrival" it must be as follows:
- be broken or damaged or not of satisfactory quality,
- is unusable or not suitable for the purpose,
- is not what was advertised or does not match the description.
Please also note that an item cannot be considered "damaged on arrival" if:
- it has been damaged due to wear and tear, an accident or misuse,
- you knew about the error before you bought the item,
- You have changed your mind.
If your item was received as "damaged on arrival", please follow our returns procedure below within 7 days of the day you received your order.
Wrong product
In the unlikely event that one or all of the items you have received do not match what you ordered, please follow our standard returns policy set out above.
guarantee
Our sellers warrant that the item(s) you purchased will be free from defects in materials and workmanship for a period of two years from the date of delivery following the original purchase (Warranty Period).
If the item(s) do not conform to this warranty, a dealer will, at its sole discretion, either:
- repair or replace the defective item(s) (or any part thereof); or
- accept the return of the goods(s) and refund the amount actually paid by the original buyer for the goods(s).
If the item or any component therein is no longer available, the retailer may, at our sole discretion, replace the item with a similar product with similar functionality.
Any item either repaired or replaced under this warranty will be subject to the terms and conditions of this warranty for the greater of sixty days from the date of delivery or the remainder of the warranty period.
This warranty is not transferable from the original purchaser to subsequent owners and, to the extent permitted by law, the warranty period ends at the time a product is transferred.
Return process
Please follow the following steps:
Contact the responsible dealer and provide the following:
- Your order number, full name and shipping address
- The reason for the return
The Merchant will either accept and/or approve (or pre-approve subject to review) or reject the return request and issue a return number for further processing.
Once the return has been approved, return processing will be coordinated by the relevant retailer.
Terms and Conditions
After you have initiated a return and the relevant retailer has authorized you to return the items and the relevant retailer has received your items, the retailer will inspect the items. The retailer will inform you of the status of the return immediately after inspecting the items. If your return is approved, the applicable merchant will issue a refund to your credit card (or original method of payment). You will typically receive the refund within 14 days, depending on your card issuer's policies (if applicable).
Postal delivery
If your return is approved, the retailer in question will issue you either a return label or a refund. When returning the items, please use the return label and keep the delivery note. If the retailer in question offers to reimburse you for return shipping costs and you choose an unnecessarily expensive shipping method, you may be required to reimburse us for the increased costs compared to a cheaper shipping method.
Customs duties, duties and taxes
Exclusiv Loot is not responsible for any duties and taxes imposed on your order. Any fees charged during or after shipping are the responsibility of the customer (duties, taxes, etc.).
Late or missing refunds
If you have not received a refund within 14 days of us notifying you of the refund, please check your bank account again and contact your bank or credit card company. If you have done all of this and still have not received your refund, please contact the relevant merchant.
Problems with a dealer
In the unlikely event that you have any issues with a merchant, we ask that you resolve these between you and the merchant. However, as a last resort, we may facilitate communication between the merchant and you and, at our discretion, assist you in resolving any issue.
Further information
Further information can be found in our General Terms and Conditions (GTC)